Shipping policy
GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frame advertised, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via Auspost but recommend using personal or business addresses. Other carrier options are available and we reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorises BLISSIBOX to import the goods on his/her behalf. Further, the consignee/buyer agrees BLISSIBOX may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods, provided it is necessary.
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment centre by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 1-4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorised and verified, Standard orders can still take 2 business days, Expedited orders can still take up to 2 business days, and Rush orders can still take up to 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
SHIPPING RATES & TIMELINES
The estimated timelines for processing, transit, and final delivery are dependent on location and carrier. Here are the updated shipping times as of JULY 2026.
| Zone | Standard Tracked | Express |
| Domestic (Australia) | 3-5 Business Days | 1-2 Business Days |
| Zone 1 (New Zealand) | 6-27 Business Days | 3-5 Business Days |
| Zone 2 (Asia Pacific) | 6-27 Business Days | 3-5 Business Days |
| Zone 3 (USA/CA) | 6-27 Business Days | 3-5 Business Days |
| Zone 4 (UK/EU) | 6-27 Business Days | 3-5 Business Days |
| Zone 5 (Rest Of World) | 6-27 Business Days | 3-5 Business Days |
Your final shipping cost is displayed at the point of checkout.
SHIPPING FEES
| Zone | Standard Tracked | Express |
| Domestic (Australia) | 7 AUD | 10 AUD |
| Zone 1 (New Zealand) | 8 NZD | 26 NZD |
| Zone 2 (Asia Pacific) | 8 AUD | 31 AUD |
| Zone 3 (USA) | 7 USD | 14 USD |
| Zone 4 (CA) | 8 CAD | 26 CAD |
| Zone 5 (UK) | 4 GBP | 16 GBP |
| Zone 6 (EU) | 5 EUR | 14.99 EUR |
| Zone 7 (All Other EU) | 5 EUR | 19 EUR |
| Zone 8 (Rest Of The World) | N/A | 31 AUD |
Shipping fees are non-refundable. If you refuse any shipments from blissibox.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
FREE SHIPPING PROMOTION
| Spend over $150 to receive free standard shipping. And spend over $220 to receive free Express shipping. [Australia] |
| Spend over 160 NZD to receive free standard shipping. And spend over 270 NZD to receive free Express shipping. [New Zealand] |
| Spend over 120 USD to receive free standard shipping. And spend over 250 USD to receive free Express shipping. [USA] |
| Spend over 170 CAD to receive free standard shipping. And spend over 240 CAD to receive free Express shipping. [CANADA] |
| Spend over 85 GBP to receive free standard shipping. And spend over 125 GBP to receive free Express shipping. [UK] |
| Spend over 110 EUR to receive free standard shipping. And spend over 150 EUR to receive free Express shipping. [EUROPE] |
| Spend over 200 AUD to receive free standard shipping. And spend over 300 AUD to receive free Express shipping. [ASIA] |
IMPORT TAXES & FEES
BLISSIBOX is not responsible for any importation taxes and fees incurred from your order. You will be contacted by your local logistics authority in regard to payment to the appropriate authorities.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
BLISSIBOX does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
CHANGE OF ADDRESS
If you have made us aware that you need to change your address, then you are responsible to update us with your new address. Orders without updated addresses after you have contacted us will not be shipped out until an updated address has been sent to us.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
- We can not grant a refund if your item is in transit.
- We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers. If you have an error in your delivery address, it will cause significant delays. These orders are non-refundable.
- Once your order has been fulfilled, it's no longer possible to change the shipping address, please double check your address before placing your order.
- For re-delivery of any returned orders due to incomplete, incorrect addresses or uncollected parcels, the customer is responsible for additional shipping charges to the corrected address.
- BLISSIBOX reserves the right to amend and change its shipping policy at any time.